Dialer Solution

Overview

Predictive dialer

We sell both hosted or premise Based Predictive Dialer Systems. A predictive dialer is an automated dialing system designed to initiate a large volume of outbound calls from a user defined call list. It passes only the answered calls to available phone agents. Using predictive dialing algorithms, the system automatically places an appropriate number of outbound dials designed to minimize the time between answered calls (wait time) and maximize your leads. Since the phone agents do not have to manually dial numbers, listen to no answers, busy signals, telephone company recordings and answering machines, their talk time and productivity dramatically increases. The dialers are easy to use, reliable and 100% FTC/FCC compliant.

Challenges and opportunities

Call Progress Detection: Eliminates all non-productive calls, including busy signals, no answers, answering machines, etc. . before they reach an agent. The agent seamlessly moves from one ready call to another without having to stop and dial or choose the next call.

Digital Call Recording Record every phone conversation and easily lookup the call you want to listen to from your PC.

Inbound/Outbound Capability Your Agents can make Outbound calls and receive Inbound calls while logged into the system.

Leave Pre-Recorded Messages Pre-Recorded Messages can be left on Answering Machines or your agents can decide to leave a message with the press of a button

Remote Agent

Agents can login from anywhere using broadband Internet copnnection and work the same as your local agents. Perfect for Telecommuting Agents and/or Remote Office locations.

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