Live Chat Support Services
Bluebell a leading outsourcing company in India, offers cost-effective Live Chat Support services to customers around the globe. Our comprehensive live chat support provides personalized customer service for various technical as well as non-technical products and services.
What is live chat support?
Live chat support helps companies interact with their customers by proactively
inviting them to an online chat to provide support regarding their products or
services in real-time. Chat support provides companies with an effective two-way
communication system that can be utilized as an interactive customer support
tool, as well as an effective marketing aid that converts browsers into buyers
by providing them with sales and marketing support. Additionally, in comparison
with live phone support, which requires heavy initial investment and high
operating expenses, live chat support is available at a cost-effective and
affordable price structure.
How does offshore live chat support work?
Why provide live chat support services?
Choosing to install live chat support services on your website can give you
Helping customers complete orders through text chat
Real time assistance in page-pushing capabilities for website visitors
Effective closing of e-commerce sales by assisting customers in checking out the
contents of their shopping cart
Opportunity for instant sales through cross-selling of products
Increasing customer loyalty by providing answers to customer queries in
Ability to collect real-time data about your website traffic, visitor
information and navigational path
Next Genetationn Industries
A number of industries across various verticals use live chat support services
to sell their products online and provide superior customer support. Bluebell
provides technical and non-technical live chat support for clients in the
Software/ IT/ ITES
Food and Beverage Industry
Online Printing and Publishing
Web Design/ Hosting
Advantages of Bluebell
Provision of cost-effective pricing: You
can save up to 45% with our reasonable price structures tailor-made for
single-operator and multi-operator accounts. We also provide discounts for small
and medium-sized online businesses with chat support requirements.
Easy to customize chat support: Our
free-to-use chat icons, chat invitation skins, operator pictures and header
background images allow you to customize the visual aspects of the chat window
on the visitor's side and give your website a unique edge. We also provide
Spanish chat support and other bilingual and multilingual chat support services.
Secure and reliable services: O2I
provides secure 256-bit SSL encrypted connections for all live chat support
services. This ensures data security and prevents unauthorized parties from
reading your live chat conversations.
Experienced chat support executives: Our
well-trained chat support executives are hired according to your specifications.
Our experienced executives are prompt in answering live chat requests and are
capable of handling multiple chat requests simultaneously. We also provide
Microsoft Certified Engineers for technical chat support.
Real-time website monitoring and traffic analysis: Subscribing to O2I's live chat support
services enables you to get access to details about your website visitors by
viewing real-time monitoring results in the Live Chat Operator Console
(location, referrer, visited pages, keywords, etc.). O2I also provides detailed
traffic analysis that helps you plan effective marketing and sales strategies.