Expanding the help Desk
Our Smart technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. Bluebell has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.
Global Contact Centers
Efficint Call Handling Evolving from simple call handling to business process reengineering, Outsource2india is building global contact centers for offshore Technical Support Services – with the technology and people skills to keep pace with this change. Global industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.
Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved technical support centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company's marketing wing. They are employing a host of new technologies to support pre-sales and post-sales technical support services.
Technical Support Service – A strategic differentiator
In a world of intense competition, products are often "me-too." Outsourcing technical support enables a company to differentiate its product offering with superior technical support. Higher levels of service quality, quicker responses, and problem resolution means happier customers, and that translates to healthier bottom lines.
Today, business is focused around the customer. The technology trend in the future integrates sales force automation, e-business and call center systems to form a single point of contact (SPOC) for the customer. Here's where technical support can create a strategic advantage for your product.
IT helpdesks in India cover the entire spectrum of superior technical support services that helps your product stay ahead of the competition.